How is my order delivered?
All orders are produced in 1-2 days after payment confirmation Once we have your order processed, it will be shipped to the delivery address via Parcelhub. Your order status is updated immediately with a tracking number.
How can I track the shipment?
In every notification email you receive regarding your order, the order number is also a link to the page of your order. You can access the Online tracking from there. You will receive a notification from the forwarder too. For any changes in the shipping address please contact the forwarder directly.
How much is shipping?
Shipping cost is calculated based on the order volume. The shipping cost for a single-item order is £5.99 with standard shipping and £13.99 with expedited shipping. For every additional item, the shipping cost is raised by £1.00
What happens if I am not present at the time of the delivery?
The forwarder will contact you by phone. You can re-arrange to delivery for another date.
Can I use a delivery address other than my billing address?
Yes, this is possible. Please, fill out the DELIVERY address of your choice in the order form. To be able to enter the billing address too, check the box and the fields for billing address will appear.
After two weeks my order still has not arrived yet. What now?
If your order is not received within 10 working days, but you can find your tracking number on the status page, please, be patient - your order shall arrive very soon. If you cannot find your tracking number after two weeks, please contact our customer service.
How long does the shipping take to Hong Kong?
We are sorry, but we no longer ship to Asia, please use our distributor's website for orders to these locations (piczzle.com)
For other locations, please refer to our Partners' network.
